Smart Talk on Smart Phones

Our fan Sam, is a normal husband looking to enhance his future leads. He is thirtysomething and also married with 2 young children. He deals with his household in rented lodging with the neighborhood council designated real estate organization. He works full time 9-5 with the neighborhood council as a human resources police officer and also is likewise a part-time fully grown pupil studying Business Monitoring 2 evenings each week.

Sam goes to almost every residence video game as well as around 5 away games per period, yet he is not a period ticket owner. He angled afford the one-off price as well as does not know concerning the budget strategy repayment terms. He typically meets a pal at a regional bar before house games, as he believes it is too expensive to drink and eat in the stadium.

Sam has a ‘Citizens and Fans’ wise card issued by the neighborhood football club as part of a joint venture with the neighborhood council. The card is a Football Club Membership Card with a closed bag, a settlement facility that is just legitimate in the arena and the club’s retail outlets (a shut handbag had and run by or on behalf of the club can generate hundreds of countless extra pounds in additional income and also effectiveness gains).

The ‘Homeowners and Fans’ smart card also allows repayment by Europay/ MasterCard/ Visa (EMV) and is Regional Authority Smart card Standards e-Organisation (LASSeO) & Integrated Transportation Specifications Organisation (ITSO) certified. This indicates that it can be utilized to gain access to council offered solutions and also on regional transportation. The card has additionally been created as well as encoded based on the arising Requirements for Smart Card Innovation in Stadia.


Sam browse through to the club’s web site as well as checks the components for the coming month. He makes a decision to buy two tickets for tomorrow nights mug game, when he will take a buddy from job that has actually never been previously. Sam merely enters his ‘Citizens and Advocates’ wise card number right into the acquisition screen. He chooses to spend for the ticket with the EMV repayment. When the purchase is full Sam inspect his Loyalty factors balance as well as it has enhanced by 200 (100 per ticket) He chooses the ‘print at home’ choice, prints both barcoded tickets and then sets off for job.

The bus arrives. Sam gets on as well as presents his ‘Homeowners as well as Fans’ card, which stores his ITSO certified regular monthly bus ticket to the viewers.

At work Sam utilizes his ‘Citizens as well as Supporters’ smart card at the office complex accessibility control viewers. This enables him to open the major entry door. Because the card also functions as Sam’s team pass it likewise has his image and provides him accessibility to his workplace and also other pertinent locations in the structure. At lunch break Sam is busy so he decides to eat at the staff dining establishment. The majority of personnel have council released cards for Gain access to ID and also to spend for food however Sam’s can utilize his ‘Citizens and also Fans’ card in all council team restaurants. Nonetheless, the e-purse made use of in council dining establishments does not permit Sam to accru points, unlike the other e-purse also on the card.

At 17:00 Sam leaves the workplace as well as takes a trip residence on the bus again using his ‘Locals as well as Fans’ card, which shops his ITSO certified monthly bus ticket.

Monday is just one of the two nights a week that Sam participates in a part-time course held at the football club meeting centre.

Sam drives to the stadium and presents his ‘Residents and also Fans’ smart card to the parking barrier. This opens as the CRM system tells it that Sam is Researching tonite so is entitled to complimentary parking. When the evenings study mores than Sam leaves the parking area utilizing the ‘Residents and Supporters’ card to open the exit barrier.

When Sam gets residence he inspects his Loyalty Points balance once again as well as sees that he obtained 50 factor for attending university, as is part of a neighborhood ‘Self Development’ program run by the council as well as supported by regional companies.

Number of uses of the ‘Homeowners as well as Fans’ card. (10 ).

Week in the Life of a Football Supporter with a Local’s Smart Card

Component 2 of 8


Sam follows his normal routine using the ‘Locals and Advocates’ wise card on the bus and to access his office building. At lunch time he goes in to the library and also obtains a book relating to his Company Monitoring training course. He uses the self-service desk as well as provides the ‘Residents and also Supporters’ clever card to register the finance of the books, as the card additionally works as a library card.

Sam decides to go directly to the football club from the workplace and also meets his pal outside the arena. Sam knows that he has actually neglected his ticket, yet is not concerned as he just mosts likely to the club shop where they read his card as well as verify he was issued with a legitimate ticket. They after that confirm the accessibility control system to accept the card. (In truth Sam did not require to do this as when he made use of the card to ID himself online the previous day when purchasing the tickets, the card and also the barcoded ticket were automatically included in the gain access to control system as legitimate for entry for this game. The system nevertheless would only approve the very first type i.e. card or ticket for entrance, when one form had actually been used the 2nd would be instantly provided void this is for protection and also profits protection objectives.).

Sam’s friend shows up as well as they both go into the stadium Sam with the ‘Residents and also Fans’ smart card and also his pal with his very own barcoded ticket. In the arena Sam and also close friend both get a beverage as well as something to consume. As Sam has the ‘Citizens and Supporters’ wise card he goes directly to the cashless repayment line which is shorter than the cash queue. To improve take-up of the brand-new ‘Citizens and also Fans’ card there is a price cut on all products when paying with the pre pay e-purse. Sam pays making use of the closed e-purse and he is offered quicker than his good friend that is paying with cash. Sam also saves money. Sam then obtains a text message from the football club Events Team thanking him for getting in the stadium early and also supplies him a BOGOFF (Buy One Get One For Free) offer on the brand-new line in pasties from a neighborhood bakers if he utilizes his shut e-purse for repayment.

Sam and also good friend enjoy the very first half throughout which Sam tops up his e-purse on his ‘Locals and Supporters” wise card by text message Then at half time he makes the most of the BOGOFF offer.

After the suit friend Sam utilizes his ‘Homeowners as well as Fans’ clever card for the bus trip home. At home Sam checks his loyalty account as well as sees a total of 125 new factors from his purchases and because he got in the arena early.

Number of uses of the ‘Locals and Supporters’ card. (10 ).

Week in the Life of a Football Fan with a Citizen’s Smart Card.

Component 3 of 8.


Sam follows his typical regular right into work making use of the ‘Homeowners and Advocates’ wise card on the bus as well as to access his office building. Today is Sam’s birthday the football club CRM texts his cellphone a 2-4-1 deal to eat in the restaurant at the arena. To benefit from this offer Sam satisfies his wife for lunch at the stadium. The offer also mentions that if he spends for the dish with the shut purse on his ‘Residents as well as Advocates’ wise card he will certainly get treble loyalty points. Sam covers up his e-purse on his “Residents and also Advocates” clever card by sms message. Sam redeems the 2-4-1 offer and pays for the meal with the shut e-purse on his ‘Citizens as well as Supporters’ clever card.

When Sam go back to work he uses the ‘Residents and also Advocates’ smart card to access his office complex.

After job Sam decides to head to the gym he uses his ‘Locals and Fans’ wise card for the bus trip and as soon as at the health club, which is a council recreation centre. Sam makes use of the ‘Citizens as well as Supporters’ wise card to gain entrance to the recreation centre as it is additionally holds his subscription information. Sam utilizes wise card inside the leisure centre to register his use of the health club and again to use the pool. Sam after that takes a trip residence on the bus making use of the ‘Homeowners and Advocates’ smart card.

In your home Sam logs on to the clubs website and also checks the equilibrium on his commitment account. He uncovers that he has an added 350 factors for topping up, paying in the restaurant and additionally a perk for his birthday. Sam has additionally been given additional points for getting involved on one exercise at the health club, this is a PCT effort to promote healthy and balanced living and also fight obesity and also help in reducing the stress on the regional NHS. The system is sustained by the local council and the football club.

Variety of uses of the ‘Locals as well as Supporters’ card.( 14 ).

Week in the Life of a Football Advocate with a Homeowner’s Smart Card.

Part 4 of 8.


Sam follows his common regular right into job using the ‘Homeowners and also Supporters’ smart card on the bus as well as to access his office complex.

At lunch time Sam goes to town and also gets a CD from a neighborhood songs store as well as some devices for his auto from a nationwide electric motor elements seller using the EMV repayment on his ‘Homeowners as well as Supporters’ clever card.

Sam has study leave in the afternoon and also travel house on the bus utilizing his ‘Homeowners and Fans’ wise card, as well as collects his Service Administration course publications and program work. At home Sam visit to the clubs website and checks the equilibrium on his commitment account and also uncovers that he has an added 160 points for the EMV purchases at the regional music shop as well as the nationwide electric motor aspects retailer. As these transactions are making use of the EMV settlement center they attract a somewhat reduced price of factors than deals making use of the pre pay e-purse on the ‘Homeowners as well as Fans’ smart card.

As Sam is registered as a fully grown student researching at the arena he is enabled free access to the WiFI within the arena meeting suite. Sam drives to the stadium early, for his 2nd research night of the week, as he is fulfilling a research buddy there. On arrival at the arena Sam presents his ‘Residents as well as Supporters’ card to the parking obstacle which opens up as it recognizes from the CRM that TCL TV brand Sam is researching tonight and is qualified to free vehicle parking. Sam makes use of the ‘Citizens and Supporters’ smart card to visit to the network using dual aspect authentication and also the system recognises Sam is signed up with a view impairment as well as has kept visual preferences to aid him review the message. The system is readied to Sam’s choices. This exact same function could be used to alter language for those whose first language is not English.

As soon as the nights research mores than Sam leaves the parking lot again making use of the ‘Locals and Fans’ clever card to open up the leave obstacle.

When Sam obtains home he again examines his Commitment Points balance and also sees that, equally as he did on Monday night he got 50 point for attending university, this belongs to a regional ‘Self Growth’ programme run by the council and supported by regional businesses.

Variety of uses of the ‘Citizens and Supporters’ clever card (12 ).

Week in the Life of a Football Supporter with a Resident’s Smartcard.

Part 5 of 8.


Sam follows his normal regular right into work utilizing the ‘Locals and Supporters’ clever card on the bus and to access his office complex.

At lunch time Sam mosts likely to the councils ‘One Stop Shop’ to obtain Free Institution Meals for his 2 kids. He utilizes a public PC and also provides his ‘Residents as well as Advocates’ wise card to the visitor which determines him requests a secret word (2 Variable Authentication). As Sam is signed up with a sight impairment on the council’s public dealing with system his visual impairment choices are read from the card as well as the councils public facing system is readied to Sam’s choices.

As the councils CRM currently holds several items of details required for the Free School Cuisine Privilege Form some info there has been immediately completed i.e. Call. DoB, Address, Contact details etc. This is called Vehicle Type Fill up. Sam examine the car booming information is right, finishes the rest of the kind and go back to function.

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